500+
Downloads
Lead product designer
Role
2 Co-founders, 2 developer interns
Team
What makes HOsakhsam the best app for independent service providers.
Key features
Make the experience truly intuitive.
APP STORE
Top rated app in the world.
4.1
COMMUNITY
Impowering independent service provider
HOsaksham
Payment Tracking for Independent Service Providers
Empathy mapping of Priya
She's priya and she's exhusted
#the users mind
Before designing anything, I focused on who these providers actually were: solo operators juggling service delivery and informal bookkeeping, with no time or budget for enterprise tools. Their goal was simple, get paid on time without having to ask twice. Their pain point was the manual, socially awkward chase.
Asking for money from client
Keeping track of who had paid and when they would receive their money was a major pain point for these providers.
Manual tracking
in spreadsheet
Service providers relied on spreadsheets to manually track which subscribers had paid for their services each month. This process was cumbersome and prone to errors.
Invoice Generation
Manually
Providers had to manually generate invoices, either monthly or every time someone used their service, which was time-consuming and prone to oversight.
Uncertainty in Payments:
No idea when the payement will be recived.
Yes, I had the best soltion
(that's what I thought, but..)
I was super confident that I could do it all
from ideating key features to building design system from sktach!
Set-up business profile
Set-up business profile
Set-up business profile
Add Bank details
Always keep the user in loop
The biggest shift in the product's trajectory came from usability testing after launch, not before. Research isn't a phase that ends once design begins; the most valuable insight (that familiarity ≠ usability)
Collaborated well
Always collaborate with the stakeholders, understand their point of view, share data, and understand constrains
